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Returns Policy

RETURNS POLICY:

In the unlikely event that you would like to return some or part of your order please follow the simple steps listed below:

All items that are stock items are covered under the Distance Selling Regulations. You can cancel or return an order “at your expense” up to 7 days from when you received it. Goods must be returned in their original packaging and in perfect condition.

Bespoke items such as “Foam Cut to Size are not covered by the distance selling regulations nor are business to business purchases. These purchases can not be cancelled if we have started to cut all or part of the order.

Damaged on arrival:

If goods arrive with damaged packaging please indicated this at the point of delivery by signing “Damaged”. Please inspect the content immediately upon arrival and report damage by email to customerservice@thefoamshop.co.uk within 24 hours.

Not as ordered incorrect sizes:

Foam being a highly compressible medium foam may shrink slightly as a result of it being confined in its packaging. This being the case, open all packaging immediately upon receipt and wait 24 hours to allow time to recover, then report any issues within 48 hours of delivery. We will then contact you to discuss best route to a resolution.

Customer error:

If you receive your goods and find you have made an error. Please accept responsibility, then we will do our best to help you.

Refuse delivery:

Please under no circumstances refuse delivery let us manage the return.

Cost of return:

You may be asked to return goods at your expense for issues outside distance selling regulations either because its more convenient for you than waiting in all day for the carrier or that goods need to be inspected in house. Our policy is to refund your reasonable postage costs should we prove to be at fault.

Condition of returns:

Please insure that goods are returned in a manor that does not result is damage.

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